PM Skill #1: Communicate, Communicate, Communicate
I think the title says it all: if you're a PM, you've got to communicate. That includes to your team, your management, your partners and your customers. As I mentioned, I'm a big fan of getting people's raw feedback with informal chats. I also like to schedule regular 1:1s with as much of the team as I can.
For folks not on the immediate team, I like to give them updates at the ends of milestones in the form of a PowerPoint presentation. The outline often looks like this:
- Milestone Goals
- What we did
- What we learned
- What's next (goals and activities for the next milestone)
This lets folks give feedback on several levels, i.e. did we pick the right goals, did we do the right things, how do we apply what we learned, what should we do next, etc. It also gives them lots of places to tell them how their own work and requirements fits in with ours so that we can make sure we stay in sync.
For these kinds of presentations, you know you're not having them regularly enough if management has to ask for one or if you can't put one together in a day or two. You want folks to see you communicate proactively, not reactively.
For folks on the team, I like to send around weekly (or near weekly) status emails:
Goals
- goal 1 (100% done)
- goal 2 (50% done)
- etc.
Summary
In the last week, we ...
Plans
In the next week, we'll ...
Tasks (from the bug database)
csells 452 12/13 Post PM Skill #1: Communication
...
I also like to post each status mail internally so that folks can skip a particular status or come into the team later and still get caught up quickly (a SharePoint site is excellent for this).
Often it's the case that team members won't read all (or even most) of your status emails. Don't let that stop you from sending them! At the very least, it helps you keep your head around what's going on and what needs doing. Also, it's comforting for team members and management to know that status is available even if they don't read the emails, because it lets them know that someone is watching the details. Plus, when someone asks a question that's answered in the status, I tend to reply with the status email as an attachment, letting them know that someone's all over things.
Chris Sells
,
Friday, December 23, 2005 10:34 AM
Hey Chris,
thanks very much for sharing your experience and toolkit. I'd be interested in hearing more about how you bridge distances and keep in sync and integrated with your team.
I know personally I've IM'd people thinking they were in the building only to find out they were working from home. Is some of your walking around accomplished virtually?
thanks again!
Jeff,
Saturday, December 24, 2005 8:00 AM
Reading detailed status emails can be quite onerous. Especially long emails form long-winded developers (like me).
In addition to an outline format, I find it helps consumption of status messages if you use bold text around key sentences. This sort of auto-summary of your status helps the general populous stay informed while those who really care can be delve into the minutiae.
Dan,
Tuesday, December 27, 2005 6:30 AM
Jeff, because I'm remote, I do tend towards email, IM and phone calls more than some, putting my thinking into writing more often than just talking it over in the hall, but that's about it. Being remote has the downside that folks think there's some stuff I can't do, but I have yet to find anything I've committed to that I've been unable to be successful at.
Chris Sells,
Tuesday, December 27, 2005 10:00 AM
Dan, I agree that 'softies don't tend to read long emails, so I tend to write in bullets or short paragraphs whenever possible (although I like to give praise in details, as I'll mention later in another skills post).
I like to use bold for sentence frags that are especially important as well. It's bad writing, but effective. : )
Chris Sells,
Tuesday, December 27, 2005 10:02 AM
"I like to use bold for sentence frags that are especially important as well. It's bad writing, but effective. : )"
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Rick Childress,
Tuesday, December 27, 2005 12:53 PM
Rick, I've been known to use large, bold, italics and red together to get the attention of busy people. If blink and marquee was available, I'd use 'em! : )
Chris Sells,
Wednesday, December 28, 2005 11:05 AM
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